Why Work for Us?

Established in 2006, continues to grow dramatically within the IT, telecommunications, Automotive and SCM industry.  We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package.  Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
 
401K with Employer Match
Company Paid Dental, Vision, Life and Medical up to 100%
Paid Sick Leave

The Document Specialist is an important function in our Customer Service Representative [CSR] Group at Samsung SDS America [SDSA].  He or she will validate that our carriers are uploading the correct Proof of Delivery [POD] to our Transportation Manager System [TMS] and that the document is a Valid POD as per our customer’s receiving requirements.

Duties and Responsibilities

•    Manually Upload PODs to TMS to assist carriers as needed
•    Validate that the PODs uploaded to TMS are signed by receivers and that it is the correct document for that shipment
•    Verify the PODs are transferring correctly from TMS to SAP.
•    Identify deliveries with Over, Short or Damaged [OSD] notations on the POD and report to CSR team
•    Summarize issues or exceptions and remark in our TMS system
•    In depth understanding of our process for carrier education purposes
•    In depth understanding of logistics industry’s standards and best practices
•    Advise Team Leader of all current issues and exceptions

Skills and Specifications

•    Supply Chain Planner/Specialist or Logistics Industry prior work history is preferred
•    Competent with Microsoft Office Suite, particularly Excel (vlookups and pivot tables)
•    Clear and concise communication skills
•    A good attitude and ability to manage assignments independently  
•    Ability to thrive in a high volume environment while still maintaining accuracy
•    Prioritization, able to shift focus to urgent issues while not falling behind on routine duties
•    Able to learn new systems quickly and adapt to abrupt changes
•    Well organized and good follow up skills
•    Detail oriented, able to sense urgency and know when to escalate for assistance
•    Can create and maintain professional relationships with customers and carriers

Education and Qualifications
•    High School Diploma 
•    Any Work Experience